Returns & Exchanges

We want you to be completely happy with your THERMRM purchase. If your order isn't right for you, you may be eligible for a return or exchange.

Return Eligibility

Items must be returned within [7/14] days of delivery and must be:

• Unworn and unused

• Unwashed

• In their original condition

• With all original tags and packaging attached

For hygiene reasons, certain items may not be eligible for return or exchange.

Exchanges

If you need a different size or eligible product, please contact us within [7/14] days of receiving your order. Exchanges are subject to product availability.

Non-Returnable Items

Items that have been worn, washed, damaged, altered, or returned without their original tags may not be accepted.

How to Request a Return

Please contact our customer support team with your order number and reason for the return. Our team will provide the return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund. Approved refunds will be processed to the original payment method.

Please allow additional time for your bank or payment provider to reflect the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and photographs of the item.

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]